Managing Progress and Accountability

The final Core Coaching Competency our Decoding the Coaching Genome Course, which is accredited 21 CCEU by the ICF, is how to manage progress and accountability with your client. If you’re ready to develop your coaching skills further, find out more about our courses and experiential learning here

Managing Progress and Accountability is the final coaching competency created by the International Coach Federation (ICF). Depending upon your perspective, this is either the easiest competency at which you can excel or it can be the hardest. How can one competency be easy and hard at the same time? It all depends upon your ability to hand off all of your control to your client, to trust your client’s yearning to reach their goal, and your ability to trust the all the work that you have collaboratively done up until this
moment.

Learning from Success and Failures

Anything less than this, will rob your client of powerful and in some cases life-changing learning that will benefit them in the future. While there is great learning to be had from successfully attaining one’s goals, there is equally great success when one can learn from their failures.

Many clients love to vision and imagine what will happen in the future but have fear of taking action in the present due to rejection or failure. All the visioning that your client may do will be worthless without specific actions to realize the vision. Therefore, your main role at this time is assist your client in assessing their fears, creating a workable strategy to deal with them and to motivate your client to take action despite their fears.

Sharing Accountability

Follow through is a powerful structure at this point in the arc of your relationship with your client. Checking in, in a nonjudgmental way to find out which actions were taken, their results and if no action was taken, what is kept the client from taking action. Sometimes legitimate circumstances do intervene but it’s important to have a strategy to handle these occurrences.

Managing Self Discipline

Promoting and supporting the client’s self-discipline are other important parts of helping the client manage their behavior. Some clients are adept at managing themselves and others require outside support. Regardless, clients benefit from being able to exercise self-discipline and tenacity in achieving their goals. Awareness of your own self-discipline is important here too. Ego management is essential in giving the client space to learn about what impacts his self discipline in positive ways and what does not.

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Allowing the client to set the pace of their own learning also promotes responsibility and ownership of his or her learning. This will encourage the client to make good decisions based upon the knowledge that they have gained throughout the coaching process. Equally important is encouraging your client to connect with the resources necessary to make a good decision. These resources can be people as well as Internet articles, books and other research materials.

Don’t Forget to Celebrate!

Resonance or motivating energy is essential at this part of the process. When the client succeeds, celebration is in order. You might ask the client what celebratory action they will take to honor their successful progress on their goal strategy. It can be as simple as a “I did well!” or maybe your client will celebrate by going out to dinner or finding some other energetic way that will honor their accomplishment.

If all goes well, your client will be in the process of being and doing their required change. As coach, your most powerful gift is to reflect what is happening in the moment, champion the client’s learning and support your client’s ongoing progress.


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About the Author:

Judith has been following her calling for the past 33 years, originally as a licensed psychotherapist and then for the past 20 years as Co-Active Coach. After training her, CTI (The Coaches Training Institute) invited Judith to become a faculty member in 1996. She received her Master Certified Coach certificate through the International Coach Federation in 1999. Judith currently is a Senior Faculty member at CTI as well the principal of her own international coaching practice.

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